Call Us Now: 1.289.806.LOVE (5683)

All prices are in USD

FAQ: We Answer Your Questions with Knowledgeable Advice

FAQ: We Answer Your Questions with Knowledgeable Advice

Order Process Questions

Q. Do I need to create an account with Games Of Love to buy an item?

A. No, registration is not required for shopping at Games Of Love. You are free to browse and buy without registering your personal information - our commitment to a discreet shopping experience, in action.

Q. What methods of payment does Games Of Love accept?

A. We accept any major credit card including Mastercard, Visa, and American Express. We also process PayPal payments.

Q. How long does it take for my item to be sent?

A. We dispatch our orders the same day that your purchase is made, as long as the order is placed between 8am and 3pm, Monday-Friday. For orders placed outside of this time frame, your order will be shipped the following day.

Q. Do you offer free shipping incentives?

A. Yes. We provide free shipping with orders over $50.00 CAD. To calculate your total for free shipping in another currency, simply change it to Canadian dollars until check out.

Q. What currencies do you accept for orders?

A. We price our products in USD and CAD for your purchases. Orders made with a card of any other currency will be converted to one of the two currencies you select.

Q. Will my package go through customs?

A. We are located and operate within Canada, so you can be sure that our parcels have no duties or taxes for domestic orders. We also ship to the U.S with a guarantee of shipping coverage.

Q. How old must I be to purchase on your site?

A. By visiting you are agreeing that you are at least 18 years of age or older, or meet/exceed the legal age for accessing adult content in your geographic location.

Q. Do you have a retail store to shop from in person?

A. Games of Love only operates business transactions through e-commerce, online. This allows for increased privacy and convenience to all customers.

Privacy Concerns

Q. What does discreet shipping mean?

A. We understand that question of anonymity is very important for our shoppers and we do everything in our power to protect the privacy of your purchase. Orders are delivered in plain, non-transparent packaging, and there is no indication of the content inside, or the stores name  on the box.

Q. What about the confidentiality of my personal Information?

A. At Games Of Love, your privacy is highly respected and protected, all your personal information is treated as confidential. We do not sell or distribute your personal information to 3rd parties.

Q. For what purposes will my email address will be used?

A. We only use your email address to send you updates on the status of your order. This piece of information is for your benefit only.

Return Inquiries

Q. What is your return policy?

A. In the event that you want to return your product, we offer a full refund within 30 days from the day of delivery. The item must be returned unused, and in original packaging for hygienic purposes.

Q. What if my product doesn’t work?

A. If your product is faulty, it can be refunded when sent back with all of the product’s documentation (product pamphlet, manual) and original packaging with the shipping label. We also ask that you provide a detailed outline of the issues you are having with the product in the package you are sending back, or through our email at [email protected]

You can mail returns to our address:

105 Riviera Drive

Markham Ontario

L3R 5J7

Q. If I opened my product and haven’t used it, can I still return it?

A. Unfortunately, products that are not sealed in the original plastic are non-refundable and non-exchangeable.

Begin your sex toy exploration knowing that your order is completely confidential and eligible for free shipping when you spend $50 or more.

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